Guest Experience Leader (GEL)

Guest Experience Leader (GEL)
at the following location(s):
? GEL Overview:
o Face of your Restaurant ? They are the welcoming and helpful hospitality leaders of the
o Genuinely engages all guests at four points ? welcome, assistance, check backs and thanking
the guest and saying good-bye
o Empowered to resolve guests? concerns and answer their question
? GEL Characteristics Needed:
o Friendly
o Smiles
o Knowledgeable of kiosk
o Strong Interpersonal Skills - People Person
o Multi-tasker
o Exceptional Appearance
? GEL Job Description:
o Greeting Guests
o Checking in with Guests ? to ensure they have what they need
o Handling guests? concerns and questions
o Experts with the self-ordering kiosk - assists guests to place orders on kiosks as needed
o Engage with children, as well as assists parents, creating a welcoming, family-friendly
o Hands out kid?s treats (i.e. balloons, smiley faces, stickers, coloring books, kid cones, et.)
Additional Info:
McDonald?s Corporation is an equal opportunity employer committed to a diverse and inclusive workforce.

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